Refund Policy | DAFMAX Finance Pvt. Ltd.

Refund Policy Overview

DAFMAX Finance Pvt. Ltd. ("DAFMAX", "we", "us" or "our") aims to maintain clear and transparent practices regarding payments, service requests, cancellations and refunds.

This Refund Policy explains the general circumstances under which a payment may be eligible for cancellation or refund and the process for raising a refund-related request.

Important

Refund eligibility depends on the nature of the service, payment, transaction status and applicable terms agreed with you.

Applicability

This policy applies to payments or service transactions made directly to DAFMAX through channels authorized by DAFMAX, where such payments are applicable to the services offered.

Loan applications, loan approvals, loan disbursements and other transactions handled directly by lenders or financial institutions may be governed by separate terms and policies of the respective institution.

Check the Applicable Terms Where a separate agreement or service specific policy applies, that document may govern the relevant payment or transaction.

Service Fees & Charges

Where DAFMAX charges a fee for a specific service, the applicable amount and relevant terms should be communicated before the payment is made, where applicable.

Service Charges

Charges may apply to specific services where clearly communicated and accepted by the customer.

Payment Processing

Certain payment processing or transaction-related charges may be subject to the terms of the payment provider.

Applicable Taxes

Applicable taxes or statutory charges may be treated according to the relevant legal requirements.

Prior Information

Applicable charges should be reviewed before completing a paid service transaction.

Cancellation Requests

If you wish to cancel a paid service or request before it has been completed, please contact DAFMAX as soon as possible.

Cancellation requests should include sufficient transaction details for verification.
A cancellation request does not automatically guarantee a refund.
Requests may be reviewed based on the status and nature of the service.
Services already completed may not be eligible for cancellation.

Refund Eligibility

A refund may be considered in circumstances where a payment was made directly to DAFMAX and the applicable service terms permit a refund.

Duplicate Payment Where the same payment has unintentionally been processed more than once.

Failed Transaction Where a payment has been debited but the intended transaction was not successfully completed.

Eligible Cancellation Where cancellation is accepted under the applicable service terms.

Verified Error Where an incorrect charge is verified after reviewing the transaction.

Non-Refundable Charges

Depending on the service and applicable terms, certain charges may not be refundable once the related service has been provided, processed or initiated.

Please Review Before Payment

Before making a payment, please carefully review the service, applicable charges and any cancellation conditions communicated to you.

Third-party payment gateway charges, statutory charges, taxes or charges imposed by another service provider may also be subject to separate rules and may not necessarily be refundable by DAFMAX.

Third-Party Payments & Lenders

Some transactions may involve third-party payment gateways, banks, NBFCs, lenders or other financial institutions.

Where a payment or charge is collected, processed or controlled by a third party, that party's applicable terms, refund policy and transaction rules may apply.

Third-Party Transaction DAFMAX cannot independently reverse or refund a transaction controlled by a bank, lender, payment gateway or other third-party provider.

Refund Request Process

To request a refund, please contact DAFMAX through the available official contact channel and provide sufficient information to help us identify and review the transaction.

Submit Request Contact us with your refund request and transaction details.

Verification We may verify the payment and service information.

Review The request is reviewed against applicable terms and transaction status.

Resolution You will be informed of the outcome of the refund request.

Refund Timeline

If a refund is approved, the processing time may depend on the payment method, payment gateway, banking institution and transaction processing procedures.

We do not guarantee a specific crediting timeline for funds once a refund has been initiated, as the final processing may be controlled by the relevant payment provider or bank.

Processing Time May Vary Approved refunds are generally processed through the original payment method where possible, subject to the applicable payment provider's procedures.

Payment & Transaction Issues

If your account has been debited but the transaction appears unsuccessful, please contact us with the relevant transaction details.

Transaction date and approximate time.
Transaction or payment reference number.
Amount paid.
Payment method used.
Relevant screenshot or transaction confirmation where appropriate.

Security Reminder: Never send your card PIN, CVV, OTP, internet banking password or other confidential authentication credentials as part of a refund request.

Changes to This Refund Policy

DAFMAX may update this Refund Policy from time to time to reflect changes in its services, payment processes, business practices or applicable requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

Need Help With a Payment?

Contact DAFMAX Finance

If you have a question about a payment, cancellation or refund request, please contact our team with the relevant transaction information.

Important: This Refund Policy is a general website policy draft. DAFMAX Finance Pvt. Ltd. should customize and legally review this policy according to its actual payment collection model, services, refund commitments, payment gateway arrangements, lender relationships and applicable Indian laws before publishing it as a final policy.

Clear & Transparent Refund Guidelines